To return an unwanted item delivered directly from one of our suppliers, please contact us so we can assist you on this process. Please note that some suppliers have a returning fee that can be up to 20-30% of the product price and the return fee will be deducted from the refund of your order.
Please note we won’t accept any return for these items if you haven’t contacted us in advance.
Returning Faulty or Damaged Item
Please note that products are covered with the manufacturer's warranty and some brands have special instructions for faulty or damaged items. Please see below the return policy for some brands we work with:
If your Saniflo macerator is faulty then you will need to call out an approved Saniflo engineer. Saniflo will not accept returned product for hygiene reasons and require any fault to be verified on site by the engineer. Engineers aim to be with you in 48 hours although longer delays are possible.
Grundfos macerators and pumps can’t be returned after installation. Grundfos will not accept returned product for hygiene reasons and require any fault to be verified on site by the engineer. Please contact Grundfos directly for support.
Stuart turner recommends contacting them for support if you think your product is faulty. They will help you through the process and suggest to you what is the best solution depending on the issue you have.
Aqualisa doesn’t accept returns after installation. Customers need to contact Aqualisa directly if there is an issue with the purchase unit. Aqualisa will check if there is a fault in the unit and will sort it out for you.
If the product develops a fault, Ariston asks customers to leave the unit installed and ask them for assistance. They will help you through the process and send an engineer if it’s required to fix or replace the unit.
DAB pumps recommends contacting them for support if you think your product is faulty. They will help you through the process and suggest to you what is the best solution depending on the issue you have.
Salamander pumps highly recommend you to contact their technical team to help you check where the issue could be with the purchased product. They will help you out with the process and advise you on how to use your manufacturer warranty.
Wrong item received?
Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.
Return Process
Should you decide that you no longer require the goods, or they simply do not suit your requirements, then please follow our simple returns procedure below:
Please contact us no longer than 14 days after the day on which you receive the goods by emailing customercare@plumb2u.com or via live chat or by calling 03300 535899.
We will then email you with the return instructions and address for postage. At this point, we may require an image of the goods.
Once the goods have been received back and inspected, you will receive your refund within 14 days.
FAQ
Q: I have attempted installation. Can I return my goods?
A: Unfortunately not. Though if you have installed the goods and they are faulty, please contact us.
Q: I am outside my returns window. Can I return my goods?
A: Unfortunately not.
Q: I received the wrong item. How can I return it?
A: Contact us by email with the order number, the product ordered and the item received and we will provide you with all instructions to sort it out.