Ratings and Reviews for Plumb2u

Good service.

Ordered a handrail for my disabled wife. Having forgotten to request VAT exemption for her disability I emailed customer service to request a VAT refund.
Prompt reply from Martin explaining that if I could provide proof of disability, he would discuss it with his manager.
Completed Gov.UK VAT exemption for disability claim form by return along with a sample 'in house' version found on another plumbing website.
No response since despite further emails and phone call.

New engine for an Aqualisa shower. Very fair price and excellent delivery.

Easy to order, very speedy delivery & at a decent price.

Good product.

Very good service at a competitive price.

Excellent communications.

Ok.

10/10.

Always easy, fast, and perfect.

EXCELLENT SERVICE AS PER USUAL
THANK YOU.

Excellent shipping
Well packed
.

I had ordered the wrong product. The return procedure was easy and I received a full refund promtly.

Part Never arrived ( 3 week waiting ) - I chased Customer services and they say they shipped a new part. I chased again after 10 days. They say the part not available even though they still advertise it.
Customer Services were polite but totally reactive not proactive. Totally not a good experience..
And I ordered from elsewhere and had the item in two days. Why couldn't they say they had no stock !!

Plumb2U have got the edge on prices, cheapest I could find for a standard Honeywell TR3. All fitted and working well.

Goods, when they eventually arrived , were as ordered and the price was very competitive. Had difficulty getting through on the phone to chase up my order but emails were mostly answered promptly. I find that in a small shower cubicle it is difficult to angle the shower head as there is no tilt mechanism
on the shower head holder. That said, it looks very stylish and is of good quality as you would expect from Briistan.

Good service and prices.

Great product , service not good, delivery to long.

Quick delivery. Easy install with a simple wiring
Addition as I was upgrading from a H37XL.

Didn’t go with wifi but the Bluetooth and the app make programming easy.

Excellent service.

Shipping was very quick , however a similar but incorrect water softener was sent in error
Customer service sorted the problem and sent a replacement (correct unit ) very quickly
.

Arrived on time and just what we needed. Great online service.

Great service/great product/great price.

Bad service.

Excellent service especially after a previous order whereby myself mistakenly purchased the incorrect
item and yourselves crediting with no fuss. well done!

NO problems. Good product. Would recommend.

Great prices, great products, look great installed!!

Still not received the item and no updates from customer service, won’t use this company again!

Prompt delivery and good price, very happy.

GREAT SERVICE FROM GEORGE AT THE EPSOM BRANCH. ANSWERED ALL EMAILS EXTREMELY QUICKLY AND PROFESSIONALLY. COLLECTED FROM STORE SO CAN'T COMMENT ON SHIPPING.