Plumbing and heating suppliers for everyone
CUSTOMER SERVICE: +44 (0)3300 535899 // [email protected]
FAQ
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Can I place an order over the telephone?

We are unable to take card payments over the phone due to security reasons. You are able to place orders via the website and if you encounter any problems when ordering online we are here to help over the telephone or via live chat.

 
Can I return an item after it has been installed?

No, we do not accept returns on items that have already been installed.

 
Can I return my order?

We are happy to accept returns but please note we can only accept products if they are unused and in their original packaging. Return postage will be the responsibility of the customer unless the item is faulty or damaged. Please visit our return policy page to see all the details.

 
Do you have a telephone number I can call you on?

Yes, we do have a phone number that you can contact us on (03300 535899) as well as a live chat feature and email address. Our phone lines are open Monday to Friday, from 9am to 4pm. Our phonelines can be busy at times, therefore if you are unable to get through, please email us or contact us through our contact page.

 
Do you have an Online Privacy Policy?

Yes, we do and it can be found here.

 
Do you offer any coupons codes or vouchers?

We do occasionally have a promotion that involves a coupon or voucher. You can get updates on our discounts and promotions by subscribing to our newsletter and following us on Social media. To subscribe to our Newsletter please visit this page.