Plumbing and heating suppliers for everyone
CUSTOMER SERVICE: +44 (0)3300 535899 // [email protected]

Return Policy


Returning An Unwanted Item







  • Unwanted items can’t be returned after 14 days of receipt of goods.
  • If you are returning an unwanted item it must not be damaged, installed or marked.
  • Please make sure that the goods are returned to us in new, unused condition (including all packaging) and must be taken care of whilst in your possession. Please note that the products must be in good conditions and the packaging must be in resealable conditions. Do not write on the packaging. We will check your products on receipt and you will incur in a 10% restocking fee if the item or the packaging is in bad conditions.
  • You will be responsible for the delivery costs associated with the return. We recommend using a tracked service for sending any parcels.


Returning Faulty or Damaged Item







  • Damaged/Faulty items can't be returned after 30 days of receipt of goods.
  • We must be notified of any items that arrive damaged within 24hrs of receipt of goods.
  • You may be required to supply photographs of any damaged items.
  • Do not begin the returns process until you have informed us of any damaged items.


Wrong item received?







  • If you have received the wrong item, you need to contact us within 14 days of receipt of goods.
  • We won't accept returns of wrong items received when the items have been installed or used.
  • Please make sure that the goods are returned to us in new condition (including all packaging) and must be taken care of whilst in your possession.
  • Please note that the products must be in good conditions and the packaging must be in resealable conditions. Do not write on the packaging. We will check your products on receipt and you will incur in a 10% restocking fee if the item or the packaging is in bad conditions.


Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.





Return Process










Should you decide that you no longer require the goods, or they simply do not suit your requirements, then please follow our simple returns procedure below:

  1. Please contact us no longer than 14 days after the day on which you receive the goods by emailing [email protected] or via live chat or by calling 03300 535899.

  2.  We will then email you with the return instructions and address for postage. At this point, we may require an image of the goods.

  3. Once we approve the return, you can post the item back. Please make sure you include the following returns form with your parcel to help us speed up our return process. 
  4. For unwanted items or wrong item received: Please note that the products must be in good conditions and the packaging must be in resealable conditions. Do not write on the packaging. We will check your products on receipt and you will incur in a 10% restocking fee if the item or the packaging is in bad conditions.
  5. For faulty or damaged item. Please do not write on the packaging. Please provide all the original packaging.
  6.  Once the goods have been received back and inspected, you will receive your refund within 14 days.



FAQ 










Q: I have attempted installation. Can I return my goods?

A: Unfortunately not. Though if you have installed the goods and they are faulty, please contact us.


Q: I am outside my returns window. Can I return my goods?

A: Unfortunately not.


Q: I received the wrong item. How can I return it?

A: Contact us by email with the order number, the product ordered and the item received and we will provide you with all instructions to sort it out.