Plumbing and heating supplies for everyone
CUSTOMER SERVICE: +44 (0)3300 535899 // customercare@plumb2u.com
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COVID-19 Updates on our service

Our business is aware of the worldwide COVID-19 situation and we are taking measures to keep running under the safety guidelines provided by the Government and PHE.
 
Please read the information below to see how are we working during this period.
COVID-19 Image
We are running as usual but please be aware that some Standard Delivery Services are taking longer than expected due to this situation. Please allow extra time for deliveries to take place.
  • Place an order and dispatch time
Our team is working to keep running as usual. 
Our dispatch time is Monday to Friday and the cut off time for dispatching orders is 3 PM.
Please take note that all the orders placed after 3 PM will be dispatched on the following working day with the chosen service.
  • Click and Collect
We are open for click and collect in our Epsom branch (KT17 1JF). Please note that you need to select Click and Collect at check out and we will let you know by email once your item is ready for collection.
Please note that you need you wear a face mask for collections.
  • Delivery time
Althougth we are are dispatching the orders as usual, some of the couriers are taking a bit longer for deliveries due to this situation. 
Please allow extra time for deliveries to take place.
 
 
We are working but this situation is under constant review. We will keep you updated on this page if anything changes.
 
In the meantime, please follow  Government advice and stay safe.
  • Customer service
Our customer service team are happy to help you. The best way to contact us is via email at customercare@plumb2u.com.
We aim to respond to all emails in 24 hours.
 
Plumb2u

COVID-19 Updates

March 2021
 
Plumb2u is working as normal. We are working to ensure that our company is operating normally and to be able to offer our services.
 
We take the safety of our customers very seriously and we take care to maintain health and safety measures for COVID-19.
 
We are open for Click and Collect but please note that face mask must be worn to collect your order.
 
23/03/2020

The Government announced restrictions that would apply to business and individuals to reduce the spread of COVID-19. These restrictions specify that people should work from home where this is possible, but also states that where this is not possible, people can continue to work as normal, whilst observing PHE guidelines. 
 
“Online and delivery services can operate as normal, although drivers should seek to follow advice on social distancing, and avoid close contact with customers.”